Returns & Exchanges

At The Felt Store, we want you to be completely satisfied with your home and crafting materials. If you are not happy with your purchase, you may return unused items within 30 days of delivery for a full refund.

1

Initiate Your Request

Contact our customer service team with your order number and details of the item you wish to return to receive a Return Authorization number.

2

Prepare the Package

Carefully pack the unused felt products in their original packaging, ensuring the items are protected from moisture and debris during transit.

3

Ship the Item

Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

4

Receive Refund

Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing